HSBC tells call center staff they can permanently work from home

HSBC Holdings Plc has told more than 1,200 staff at its British call centers that they can permanently work from home following the Covid-19 pandemic. “We are in discussions with contact center colleagues who serve HSBC UK retail customers about ways that we can offer flexibility on work location while ensuring the way we work meets our customers’ needs,” HSBC UK, the group’s domestic retail unit, said in an emailed statement. “These discussions are continuing.”