Multi-Billion Dollar Health Insurance Company Improves Efficiency of Remote Contact Center Workforce with Bright Pattern

A large health insurance company provides personalized outreach with improved remote agent capabilities while eliminating downtime with new self-diagnosis features that resolve remote workforce connectivity issues. SOUTH SAN FRANCISCO, Calif., March 9, 2021 /CNW/ -- Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by...