Why Zoom bought Five9 for $14.7 billion: Enterprise wallet share and a big customer engagement play

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By Tarikul in Technology
Updated 3 years ago

With the purchase of Five9 for $14.7 billion, Zoom Video Communications is wading into a crowded contact center as a service market, but is betting that it can blend platforms and products like Zoom Phone to grab more enterprise wallet share. The purchase of Five9 will give Zoom more heft...

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