Jeff Immelt on Leadership, Owning Mistakes, and Leading Through Crises

What is lifelike in the C Suite when your first day on the job was 9/10/01? For Jeff Immelt, CEO of General Electric from 2001 to 2017, the following day was a baptism by fire. The terrorist attacks on the Twin Towers and the Pentagon forced him to learn to make decisions quickly and decisively, to revisit those decisions when new information appeared, and to rely on his employees.