Ada Launches Smart Search to Enable Consistent and Holistic CX Across All Brand Interactions

Ada's automation-first approach enables enterprises to integrate CMS platforms and leverage existing content for self-serve customer experiences. Ada, the leader in Automated Customer Experience (ACX®), today announced Smart Search, a no-code capability that integrates with existing knowledge base content that enables enterprises to launch an automation-first strategy and a unified customer experience (CX) in just days. With Smart Search, brands own the end-to-end self-serve experience within Ada, and can reserve human agents for high-touch interactions to deliver the most seamless brand experience to customers.