Boots fails on the PCR delivery test while we are in quarantine - NewsBreak

I paid £480 for three sets of day two and day eight Covid PCR tests from Boots to be sent to our quarantine address. They didn't arrive and each time I called I was assured they were on their way. I am currently on day five of quarantine and we have received nothing. I asked for my money back and was told it was non-refundable. I've now had to shell out £500 for tests from another provider.