Nordstrom at 120: CEO Erik Nordstrom On Navigating Rocky Times, Brick-and-Mortar's Revival + How Great Service Has Evolved - NewsBreak

Nordstrom Inc. has been in business for 120 years and Erik Nordstrom, a great-grandson of the founder, has been with the company for over a third of the stretch. Now, as CEO, he's guiding the family-run company through a most critical, pivotal phase filled with opportunities centered on Nordstrom's new "Closer to You" long-term growth agenda, unveiled last February to the investor community, as well as external hurdles, ranging from supply chain bottlenecks, labor shortages and increasing wage and delivery costs to uncertainties surrounding the pandemic, compounding challenges in planning the business.