Dialpad Acquires Koopid to Offer Comprehensive and Intelligent Omnichannel Support Through Dialpad Contact Center - NewsBreak

Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement. Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its acquisition of Koopid, the premier AI-driven platform for an omnichannel customer experience (CX). The addition of Koopid technology will bring comprehensive omnichannel support, including chat, messaging, self-service and social media, to Dialpad Contact Center. Koopid will seamlessly integrate with Dialpad Voice Intelligence (Vi™) to optimize CX through easy-to-use digital engagement and empower brands to differentiate with personalized customer service.