After a year of Zoom meetings, we'll need to rebuild trust through eye contact

The pandemic has exacerbated an already troubling trust deficit across political, economic and demographic divides. Research shared just before the pandemic's onset uncovered that millennials are reluctant to trust government, business leaders, corporations, social and mass media or even traditional social institutions. Meanwhile, a recent Canadian survey found that half of respondents believe business leaders are purposely trying to mislead them, and just under half believe the same about government. The decline in trust is understandable, a predictable consequence of very real failures in leadership. But something else is happening as well. The pandemic has forced most of us to move our...