PayPal, Forrester Research Discuss the Future of Shopping

During the FN CEO Summit, Frank Keller, senior vice president of consumer in-store and digital commerce at PayPal, and Scott Compton, senior analyst at Forrester Research, hosted a session on the main stage to discuss what the shopping experience of the future will look like and the role of payments as a strategic partner. The picture they painted was a retail landscape fully transformed by the global pandemic.