Bank of America tops US mobile app customer satisfaction survey
By Megansoto in Technology
Updated 3 years ago
Bank of America (BofA) narrowly took the top spot for customer satisfaction among large banks in J.D. Power's 2021 US Banking Mobile App Satisfaction Study. The banking giant edged out rival JPMorgan Chase by just 1 point, scoring 871 versus its peer's 870—the survey measures satisfaction on a 1,000-point scale.