As More Retailers Turn to Tech, Macy's Store Employees Score Victory in Challenging Self-Checkout in Mobile App

A union that represents Macy's employees scored a victory in challenging the a self-checkout feature in the retailer's mobile app. An independent arbitrator ruled last week that Macy's violated its bargaining agreement and said the company must find a way to credit employees for sales through the app or exclude departments, such as men's suits and cosmetics, that have commission-based pay.